Who Should Attend:  Leaders and Team Members
Time:  1 ½ to 3 hours

Destructive conflicts, whether expressed in negative undercurrents, stab-in-the-back interpersonal behaviors, or explosions, exact a high cost on morale, service, and quality. On the other hand, constructive conflict is actually desirable in that it allows for the expression of diverse opinions and approaches, challenges team members to think, and promotes the consideration of new ideas. Handled correctly, conflict can be a catalyst for creative problem-solving and growth.

In this workshop, participants will:
- Learn how to resolve conflicts early, before they become disastrous to morale and productivity;
- Discover how to prevent egos fro standing in the way of solutions;
- Learn how to dissolve workplace power struggles;
- Find out the secrets of the kind of listening that disarms anger;
- Learn how to deal with various types of difficult people without becoming one yourself;
- Explore creative ways to help each person come out feeling like a winner, developing lasting solutions to workplace conflicts.