Who Should Attend:  Leaders and Potential Leaders
Time:  1 ½ to 8 hours.

The success of a coach is defined by the success of the team.  Winning team, winning coach; losing team, losing coach. 

Winning teams have members who are placed in positions that emphasize their strengths, who continuously develop by feedback and practice, who are hungry to achieve the goals, and who are able to bounce back after setbacks. 

This hands-on workshop provides leaders with the skills they need to coach employees for champion performance.  Here’s a sample of what they will learn:
- The critical difference between a coach and a traditional boss;
- How to assess and understand the coaching styles and strategies that work best with individual team members;
- Creative, non-monetary strategies for noticing and rewarding employee behaviors that impress the customer and strengthen the team;
- A four-step feedback process that more than doubles the likelihood that the employee will receive criticism as helpful and constructive;
- A detailed format for conducting a performance problem discussion that dramatically improves performance and that actually strengthens the coach/employee relationship;
- How to help employees view discipline as an opportunity rather than a punishment;
- How to handle employee reactions such as hurt, anger, and defensiveness;
- How to “coach on the go”, despite a non-stop schedule